Med Spa Policies for JaeNix Med Spa

Last Updated: December 18, 2024

Welcome to JaeNix Med Spa. To ensure clarity, transparency, and compliance with Texas laws, we have outlined the following policies that govern your interactions with our website and services. By using our website, booking services, or purchasing products, you agree to these policies.

1. Refund & Cancellation Policy

a. Service Refunds:

  • No refunds will be issued for completed services.

  • Prepaid treatment packages are non-refundable but may be transferred to other services at our discretion.

b. Cancellations & No-Shows:

  • Appointments must be canceled at least 24 hours in advance.

  • Cancellations made within 24 hours will be subject to a cancellation fee.

  • No-shows may be charged for 50% of the full service amount.

c. Deposits:

  • Certain services require a deposit, which is non-refundable but may be applied toward future services if rescheduled within the appropriate timeframe.

2. Appointment Booking Policy

  • A valid credit card is required to secure appointments.

  • Late arrivals of 15 minutes or more may require rescheduling, and the cancellation policy will apply.

  • We reserve the right to decline bookings at our discretion.

3. Membership Policy (if applicable)

  • Memberships require a three-month minimum commitment.

  • Early termination may result in cancellation fees.

  • Membership benefits cannot be shared or transferred.

4. Consent to Treatment Policy

  • All clients must complete and sign consent forms before certain treatments.

  • Minors under 18 require a parent or guardian's consent.

5. Aftercare Guidelines

  • Aftercare instructions for individual treatments will be provided post-service.

  • It is the client’s responsibility to follow all aftercare instructions to achieve optimal results.

6. HIPAA Compliance Statement

  • We comply with the Health Insurance Portability and Accountability Act (HIPAA).

  • Personal health information (PHI) is securely stored and only shared as permitted by law.

7. Telehealth Policy (if applicable)

  • Telehealth services are conducted securely and confidentially.

  • Clients must provide accurate information during consultations.

  • Telehealth is intended for non-emergency issues only.

8. Non-Discrimination Policy

  • We provide equal access and service regardless of race, gender, ethnicity, national origin, religion, sexual orientation, or disability.

9. Cookie Policy

  • We use cookies to enhance your browsing experience and track website usage.

  • You can adjust cookie preferences through your browser settings.

10. Accessibility Statement

  • We are committed to making our website accessible to all users.

  • If you encounter accessibility issues, please contact us for assistance.

11. Promotions & Discounts Policy

  • Promotions, discounts, and gift cards are subject to specific terms and conditions.

  • Discounts cannot be combined unless otherwise stated.

  • Expired promotions will not be honored.

Contact Information

For questions or concerns about our policies, contact us at:

Thank you for trusting JaeNix Med Spa with your care.